RETURNS AND REFUNDS

 Unused Products:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

Returns for items ordered by mistake or buyer’s remorse will be subject to a 15% restocking fee. The buyer will be responsible for shipping the item back to Flame King.

To start a return, you can contact us at support@flameking.com.

If your return is accepted, we’ll send you an RMA number along with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

Attn: Returns
RMA#
8616 Slauson Ave
Pico Rivera, CA, 90660

You can always contact us for any return questions at support@flameking.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund too. (refund takes usually 3-5 business days to the original payment method)

Product paint and finish are not warranted. The exterior finish of the product will wear down over time.

The warranty does not cover normal wear of parts or damage caused by misuse, abuse, overheating, and alteration. Repairs or alterations made by anyone other than Flame King are not covered in this Warranty. The manufacturer will not be held liable for any losses due to neglectful operation. Furthermore, this Warranty does not cover damage caused by natural disasters such as earthquakes, hurricanes, tornadoes, floods, lightning, fires, etc.

Upon the expiration of this warranty, all such liability will terminate. No other warranties are expressed or implied.

Keep all original sales receipts. Proof of purchase is required to obtain Warranty services. Prior written approval and a Return Authorization Number must be obtained and accepted for repair or replacement only. Returns must be shipped prepaid. Shipments without a Return Authorization Number will not be accepted.

*Warranty applies to the contiguous US states only.